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CIOview Releases RIOnow! for Cisco ICMNew ROI Software Analysis Tool for Cisco's Leading Call Center Management Solution Boxborough, MA -- CIOview Corp., the leading provider of financial analysis tools that allow CIOs (Chief Information Officers) to make better Information Technology (IT) purchase decisions, today released ROInow! for Cisco Intelligent Contact Management (ICM), a leading call center management solution. For most companies, call center software represents a multi-million dollar purchase and a high risk proposition. Using ROInow! for ICM will allow prospective customers a simple, quick and complete way to determine the costs and benefits of ICM prior to purchase. ROInow! for Cisco ICM leads an IT or call center professional through a structured questionnaire. The whole process takes 45 minutes to an hour and the user is immediately rewarded with a 26-page business case to take to their senior management. According to Ann Palermo, vice president of marketing at CIOview, "More and more, this kind of business case is required for all multi-million dollar investments. ROInow! is by far the simplest and easiest way to accomplish it." The ramifications of call center software are significant. Not only are there large staffing implications, customers using Cisco ICM routinely save hundreds of thousands of dollars on telecommunication charges. Cost reductions are particularly high when companies are merging their call center operations. Customer service levels typically improve dramatically and the services that can be offered also improve. As a result, there are large revenue implications. According to Scott McCready, CIOview president, "Cisco ICM offers companies a myriad of operational and financial benefits. . .even a cursory presentation will bring these elements to light. However, unless you can take all these features and functions and translate them into concrete financial savings, senior management is reluctant to sign off on a multi million dollar deal. ROInow! puts those ducks in a row for IT professionals." Pricing and Availability About CIOview |
